CIP 52.0411 · CLASSIFICATION 2020

Customer Service Support/Call Center/Teleservice Operation.

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

How to use this list

These institutions reported at least one first-major completion in this field in the connected reporting years ending 2025, 2024, 2023, 2022, 2021, 2020. This shows historical award activity, not a complete list of available programs or an assurance that a course is accepting applications.

Compare the degree level, curriculum, teaching language and costs on the institution’s current official website. Related subjects may use different CIP codes.

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Sources: NCES CIP 2020 classification and C2023_A.zip, C2024_A.zip, C2025_A.zip, C2020_A.zip, C2021_A.zip, C2022_A.zip, C2024_A.zip.

Connected Customer Service Support/Call Center/Teleservice Operation award observations

Each row describes one ending year and award level for CIP 52.0411. Institution counts overlap across levels and years. Award counts are historical first-major awards, not unique people, available places, programme quality or a graduation rate.

Year ending	Award level	Reporting institutions	Positive awards
2025	Certificate 1–2 years	1	17
2025	Associate degree	13	67
2025	Certificate under 12 weeks	6	1,474
2025	Certificate 12 weeks to under 1 year	21	906
2024	Certificate 1–2 years	3	38
2024	Associate degree	3	5
2024	Certificate under 12 weeks	5	2,288
2024	Certificate 12 weeks to under 1 year	20	1,290
2023	Certificate 1–2 years	3	20
2023	Associate degree	9	68
2023	Certificate under 12 weeks	4	3,499
2023	Certificate 12 weeks to under 1 year	25	1,468
2022	Certificate 1–2 years	4	29
2022	Associate degree	11	78
2022	Certificate under 12 weeks	4	5,058
2022	Certificate 12 weeks to under 1 year	23	1,263
2021	Certificate 1–2 years	3	30
2021	Associate degree	12	84
2021	Certificate under 12 weeks	4	3,572
2021	Certificate 12 weeks to under 1 year	23	1,013
2020	Certificate 1–2 years	3	5
2020	Associate degree	2	7
2020	Certificate under 12 weeks	6	948
2020	Certificate 12 weeks to under 1 year	26	1,529

A year ending 2025 describes July 2024–June 2025. Do not add different years to estimate an entering class or current enrolment. Follow an institution's field link below to inspect the exact records.

These counts cover exact institution-ID matches to our connected directory, rather than a complete national total. Historical providers outside that population remain in the original source evidence and are not assigned invented matches. Read the population and archive rules →

Research the exact programme behind this field

CIP 52.0411 is a reporting classification. The official definition above explains its scope, while a university may use a different programme title. Related fields in classification family 52 can involve different curricula and award levels.

On the current institution website, record the exact degree title, campus, entry route, teaching language, curriculum and cycle. Compare those details with the classification definition before assuming that two similarly named degrees cover the same subject. For regulated professions, check the relevant licensing or recognition body's current requirements separately.

A positive award observation establishes historical activity in this classification. It does not confirm a current application opening, professional recognition, a specific delivery format or career outcome.

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