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CIP 52.0411 · CLASSIFICATION 2020

Customer Service Support/Call Center/Teleservice Operation.

A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

How to use this list

These institutions reported at least one first-major completion in this field in the connected reporting years ending 2025, 2024, 2023, 2022, 2021, 2020. This shows historical award activity, not a complete list of available programs or an assurance that a course is accepting applications.

Compare the degree level, curriculum, teaching language and costs on the institution’s current official website. Related subjects may use different CIP codes.

Learn how to research a field of study →

Sources: NCES CIP 2020 classification and C2023_A.zip, C2024_A.zip, C2025_A.zip, C2020_A.zip, C2021_A.zip, C2022_A.zip, C2024_A.zip.

Connected Customer Service Support/Call Center/Teleservice Operation award observations

Each row describes one ending year and award level for CIP 52.0411. Institution counts overlap across levels and years. Award counts are historical first-major awards, not unique people, available places, programme quality or a graduation rate.

Year endingAward levelReporting institutionsPositive awards
2025Certificate 1–2 years117
2025Associate degree1367
2025Certificate under 12 weeks61,474
2025Certificate 12 weeks to under 1 year21906
2024Certificate 1–2 years338
2024Associate degree35
2024Certificate under 12 weeks52,288
2024Certificate 12 weeks to under 1 year201,290
2023Certificate 1–2 years320
2023Associate degree968
2023Certificate under 12 weeks43,499
2023Certificate 12 weeks to under 1 year251,468
2022Certificate 1–2 years429
2022Associate degree1178
2022Certificate under 12 weeks45,058
2022Certificate 12 weeks to under 1 year231,263
2021Certificate 1–2 years330
2021Associate degree1284
2021Certificate under 12 weeks43,572
2021Certificate 12 weeks to under 1 year231,013
2020Certificate 1–2 years35
2020Associate degree27
2020Certificate under 12 weeks6948
2020Certificate 12 weeks to under 1 year261,529

A year ending 2025 describes July 2024–June 2025. Do not add different years to estimate an entering class or current enrolment. Follow an institution's field link below to inspect the exact records.

These counts cover exact institution-ID matches to our connected directory, rather than a complete national total. Historical providers outside that population remain in the original source evidence and are not assigned invented matches. Read the population and archive rules →

Research the exact programme behind this field

CIP 52.0411 is a reporting classification. The official definition above explains its scope, while a university may use a different programme title. Related fields in classification family 52 can involve different curricula and award levels.

On the current institution website, record the exact degree title, campus, entry route, teaching language, curriculum and cycle. Compare those details with the classification definition before assuming that two similarly named degrees cover the same subject. For regulated professions, check the relevant licensing or recognition body's current requirements separately.

A positive award observation establishes historical activity in this classification. It does not confirm a current application opening, professional recognition, a specific delivery format or career outcome.

Compare two field definitions and historical records → · Use CIP codes to research fields → · Build your field research questions →

Institutions with reported graduates

57 institutions

Related fields

Business/Commerce, General. ↗

Business Administration and Management, General. ↗

Purchasing, Procurement/Acquisitions and Contracts Management. ↗

Logistics, Materials, and Supply Chain Management. ↗

Office Management and Supervision. ↗

Operations Management and Supervision. ↗