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CIP 52.0207 · CLASSIFICATION 2020

Customer Service Management.

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

How to use this list

These institutions reported at least one first-major completion in this field in the connected reporting years ending 2025, 2024, 2023, 2022, 2021, 2020. This shows historical award activity, not a complete list of available programs or an assurance that a course is accepting applications.

Compare the degree level, curriculum, teaching language and costs on the institution’s current official website. Related subjects may use different CIP codes.

Learn how to research a field of study →

Sources: NCES CIP 2020 classification and C2023_A.zip, C2024_A.zip, C2025_A.zip, C2020_A.zip, C2021_A.zip, C2022_A.zip, C2024_A.zip.

Connected Customer Service Management award observations

Each row describes one ending year and award level for CIP 52.0207. Institution counts overlap across levels and years. Award counts are historical first-major awards, not unique people, available places, programme quality or a graduation rate.

Year endingAward levelReporting institutionsPositive awards
2025Certificate 1–2 years16
2025Bachelor degree325
2025Master degree127
2025Certificate under 12 weeks2112
2025Certificate 12 weeks to under 1 year1167
2024Certificate 1–2 years17
2024Associate degree13
2024Bachelor degree437
2024Master degree118
2024Certificate under 12 weeks165
2024Certificate 12 weeks to under 1 year1368
2023Certificate 1–2 years29
2023Associate degree117
2023Bachelor degree416
2023Certificate under 12 weeks1118
2023Certificate 12 weeks to under 1 year19122
2022Certificate 1–2 years35
2022Associate degree12
2022Bachelor degree325
2022Certificate under 12 weeks33
2022Certificate 12 weeks to under 1 year17143
2021Associate degree11
2021Bachelor degree331
2021Certificate 12 weeks to under 1 year15126
2020Certificate 1–2 years14
2020Associate degree26
2020Certificate 2–4 years11
2020Bachelor degree334
2020Postbaccalaureate certificate11
2020Master degree12
2020Certificate under 12 weeks315
2020Certificate 12 weeks to under 1 year13131

A year ending 2025 describes July 2024–June 2025. Do not add different years to estimate an entering class or current enrolment. Follow an institution's field link below to inspect the exact records.

These counts cover exact institution-ID matches to our connected directory, rather than a complete national total. Historical providers outside that population remain in the original source evidence and are not assigned invented matches. Read the population and archive rules →

Research the exact programme behind this field

CIP 52.0207 is a reporting classification. The official definition above explains its scope, while a university may use a different programme title. Related fields in classification family 52 can involve different curricula and award levels.

On the current institution website, record the exact degree title, campus, entry route, teaching language, curriculum and cycle. Compare those details with the classification definition before assuming that two similarly named degrees cover the same subject. For regulated professions, check the relevant licensing or recognition body's current requirements separately.

A positive award observation establishes historical activity in this classification. It does not confirm a current application opening, professional recognition, a specific delivery format or career outcome.

Compare two field definitions and historical records → · Use CIP codes to research fields → · Build your field research questions →

Institutions with reported graduates

39 institutions

Related fields

Business/Commerce, General. ↗

Business Administration and Management, General. ↗

Purchasing, Procurement/Acquisitions and Contracts Management. ↗

Logistics, Materials, and Supply Chain Management. ↗

Office Management and Supervision. ↗

Operations Management and Supervision. ↗